Burgoon et al. explains that the development of human computer interaction relies heavily on anthropomorphism. Anthropomorphism is the attribution of human characteristics to, in this instance, human computer interaction (HCI).
Burgoon et al. argues that as HCI develops, its components become more humanoid and its agents become more anthropomorphic in their overall existence. These agents include many factors such as voice recognition, synthesized voices, and computer animation. The study done in this specific research paper validated Burgoon et al.’s argument. At this point, what is being analyzed is the dynamic of artificial intelligence that is taking over the responsibility of evolving HCI.
There is an immense amount of research that went into Burgon et al.’s argument and as a reader, I personally find a lot of valuable information and validity in the perspectives raised in this paper. It makes total logical sense that the humanization of technology would be the next step in furthering the development of human computer interaction. The more something is humanized, the less it feels like an extension outside of oneself.
I believe that this argument can directly be tied to the knowledge we have of humans relying more and more heavily on technology to function in their everyday lives. As HCI gains more anthropomorphism the more humans will likely become attached to the humanized technology without fully realizing and conceptualizing it as technology. The more reliance that comes from technology, the less humans will expect themselves to be able to function without it.
It is interesting, because the more human-like we make our robots, it seems the more heightened the uncanny valley becomes, and the more uncomfortable people find them. I do not personally believe that functional robots need to be anthropomorphized because they have a different purpose and should be separate from humans.