In User Experience- a research agenda, Hassenzhal provides a sketch about how user experience (UX) will look in the future by addressing previous research on this and related topics.
Hassenzhal first describes previous methods of addressing UX, which he says aim to “enrich current models of product quality with non-instrumental aspects to create a more complete, holistic HCI.” However, Hassenzhal argues that the definition of non-instrumental needs to be better understood in terms of needs, how they translate to product quality, usage situations and more in order to truly create a better UX. Hassenzhal argues that human emotions, either in response to technology use or even just the context alone, must be understood so that designers can create technology based on how emotions can be controlled, what creates those emotions, and how emotions influence judgement. Finally, Hassenzhal addresses the experiential perspective on UX, which he argues extends over varying states of the user over a definitive time frame.
After reading the paper, I realize how difficult it is to create a positive UX, for the creators are working with so many moving parts: user state, characteristics of the system itself, the context in which the user is interacting, the differences between each user, etc. I appreciated how at the end of the paper, Hassenzhal addresses the fact that UX research and action is a work in progress, and is motivated by asking questions about functionality, emotional experience, ability and opportunity of designers and more. One thing that I wondered while reading the piece was how much UX has changed as technology has advanced, as well as whether there are generational differences in regard to what a positive user experience looks like.