Library and Technology Services (LTS)

At Lehigh University, Library and Technology Services (LTS) assists faculty, staff, and students with questions about technology and libraries.  Some of the major areas include the campus network, computer accounts and security, library research, software and technology assistance.  A complete catalog of the services offered can be found on our main page: http://lts.lehigh.edu

Especially for New Students

Computer Recommendations for Students

Detailed information about the minimum hardware/software requirements for computers as well as which brands/models Lehigh recommends for purchase. Lehigh recommended brands and models are eligible for on-campus hardware repair service (in-warranty and out-of-warranty). For those students looking to purchase a new computer there are links to vendor pages with discounted pricing.

12 Essential LTS Services Every Student Should Know

Library and Technology Services (LTS) provides each student with many technology-related services with which to complete their coursework.   Check out this list for a brief description of 12 of the most important and most used services.  New students who familiarize themselves with the essentials enjoy a smoother transition to Lehigh.

Preparing and Securing Your Computer for Use @ Lehigh

Whether you already have a computer or are purchasing a new one it is important to prepare it for use at Lehigh in order to keep it secure and running smoothly. Following these 9 best practices will greatly reduce your risk from viruses/malware, keep your computer physically secure, and protect it from catastrophic data loss.

 

LTS Help Desk

The LTS Help Desk is the first place students go to for technology and library assistance.   Help Desk staff are able to field questions about all aspects of LTS services.  Issues/questions not resolvable by the Help Desk are referred on to the appropriate areas of LTS for a speedy resolution.   Stop by the LTS Help Desk!

Contact Information

Email: helpdesk@lehigh.edu
Phone: 610-758-HELP
Chat lehigh.edu/ltschat

 

Student and Technology Repair Services (STARS)

The STARS Team serves as a technology consultant for Lehigh students. The team consists of a full-time staff person and 20 student Technology Consultants who are trained to assist with a variety technology-related problems. The  Program staffs a service area known as the STARS Desk where students can take their computers to receive technical support, troubleshooting, and consulting services.

Tasks we can assist with include:

• Making recommendations on new computer purchases
• Network connection problems (wired and wireless)
• Virus/malware removal
• Data backup and recovery from failing hard drives
• Hardware troubleshooting
• Troubleshooting operating system issues (Windows and Mac)

Contact Information

Email: stars@lehigh.edu
Phone: 610.758.4985