LTS Cisco Unified Communications Reaches First User Migration Milestone

Upon my arrival at Lehigh University, one of the first major projects for the organization was to replace our near end of life (EOL) traditional phone PBX system with modern Voice over Internet Protocol (VoIP). With 4,000+ phones, life safety requirements and integrated phone services, this is a massive undertaking by the telecommunications team.  After vendor selection, contract negotiations and initial setup, the team started migrating Library and Technology Services during late summer with general rollout beginning in September. With the large number of users required to be migrated, the team developed a self service deployment process that allows users to quickly setup and migrate to the new phone system. We have staff on hand during the migrations to assist with any issues or questions.

Towards the end of November, the Cisco Unified Communications team reached their first user migration milestone of 500 users, approaching 600+ users at the end of 2017. While we still have a long road ahead of us, it’s reassuring from the feedback we received so far that the self-service process is working well and users are generally pleased with the new system. I encourage faculty and staff to respond to the surveys so we can tweak our processes for the next round of migrations. Training is available prior to and after the migrations. Please refer to the training schedule for upcoming sessions.

For those that have not been migrated, a reminder of some key links for the project.

As we begin the new year, look for announcements on feature enhancements to the phone system such as off campus access, fax services and other collaboration services.

If you are interested in following along with the progress of the user migration, you can visit our Library and Technology Services Cisco Unified Communications Migration Status Dashboard.

Drown Hall Wireless Upgrade

Drown Hall Lehigh University

After students finished Spring Semester 2017, Technology Infrastructure and Operations team went into Drown Hall to perform a wireless assessment to develop a plan for providing complete wireless coverage. Data from the assessment in May was used to strategically place Access Points (APs) throughout the building to provide optimal wireless coverage and performance. Working with Dawn Keetley, Professor of English and Chair of the English Department, we scheduled the installation of pathway and wireless APs during the summer in preparation for the upcoming academic school year. The project was completed at the beginning of August with 33 new APs and one new building access switch installed. We are excited to bring a much needed wireless upgrades for the English department and students that use Drown Hall for academics and research.

Packard Lab Wireless

As students take a much needed refresher after finals, LTS was busy performing updates to systems, applications and infrastructure. One of those infrastructure improvements completed over the winter break was increased wireless coverage in Packard Lab. Students returning to Packard Lab should see an increase in wireless coverage and performance as the team doubled the amount of wireless access points. Many buildings at Lehigh University pose interesting challenges for wireless due to architecture and structure, but the team performed an in-depth analysis and mapping to fill in weak gaps. Special thanks to Jon Hutchinson, Pat Murphy, Brian Posivak and Luis Rosario for their hard work in getting this completed.

If any faculty or students have any issues with the wireless changes in Packard Lab, please contact the LTS Help Desk: call 610-758-HELP (4357), log into online chat, email, or text 610-616-5910. However, free feel to reach out to me if you have any general concerns or feedback.

Mudd Building Rewire Project


After 5 months, Library & Technology Services completed the Mudd Building Rewire Project. Technology Infrastructure and Operations (TIO) started planning and engineering the network upgrades back in the spring of 2015. The goal of this effort was to replace old category 3 ethernet cabling dating back to the 90s with new modern category 6a cable capable of handing gigabit network speeds. In addition, modern networking switches and data closet architecture were deployed. This was the first project that we utilized blockouts to manage the endpoint connections by placing physical locks on unused ports. End users can requests blockouts to be removed. These blockouts enable us to reduce our costs and improve security. When the project was completed, 936 Cat 6a jacks were deployed, 346 connections activated and 101 phones relocated or newly installed.

Congrats to the TIO team members Lizanne Hurst, Pat Murphy, Jeff Deschler, Debbie Henritzy, Luis Rosario, Brian Posivak, Kent Smith, Lisa Luchini, Munroe Sollog, Jon Hutchinson and Mark Miller. Special thanks to Jim Roberts for being our interface for the users in the Mudd Building during this project.