09/15/19 – Case 2

rcc221

Step 1: Facts

  1. Jack is American on social venture
  2. A youth center in Kenya
  3. Int. donor Org. sent gifts for the children at the center
  4. Kids are younger than 14,  4 of them did not receive gifts ceremoniously
  5. Jack in charge of handing out gifts
  6. Jack was thanked for the gifts by the kids
  7. Kids were convinced the gifts were from jack
  8. Jack is going to be there for 5 months (lots of contact w the kids)
  9. Kids that didn’t get gifts blamed jack
  10. Staff did not care about the kids not getting gifts
  11. Staff calls Jack a “children’s rights activist” because they were annoyed that Jack brought up the 4 kids and how he felt awkward
    1. Insight: Jack might not understand the constraints that they are working in
      1. Could have wrongfully/rightfully citisized how the staff run the center

Step 2: Stakeholders & Motivations

  1. Jack
    1. Want to be liked by the kids/wants them to be happy (save face)
    2. Wants to keep a good relationship with the center staff
    3. Doesn’t want to standout uncomfortably anymore than he already does
  2. Kids that got gifts
    1. Like jack for getting gifts
    2. Think Jack will always get them gifts – makes him “cool”
  3. Kids that did not get gifts
    1. Want to have the same dignity as the kids that received them ceremoniously
    2. Thinks Jack doesn’t care about them
  4. Youth center staff
    1. Don’t want their work to be seen as unfair
    2. Does not care about the issues of the kids
    3. Get Jack to make a specific kind of effort with the kids
    4. Want to be seen as people who are doing well and care about the kids
  5. Int. donor Org. (Gift funders)
    1. Want to look good, need to uphold a reputation that they are doing good, therefore they sent gifts to the children at this center
    2. Want to successfully present nice gesture
  6. University (Jack)
    1. Want to look good
    2. Want the social venture to prosper
  7. Parents of the kids
    1. Want to send kid to good youth center

Step 4: Alternative Solutions

  • Jack finds/makes/orders gifts to ceremoniously give to the other kids in front of the group
      1. Solution pros: all the kids would be happy and get their gifts
      2. Solution cons:
      3. Saving face:
      4. Relationships impact ST: The staff might be annoyed with him.
      5. Relationships impact LT: This makes the staff feel that he is a child activist, thus they might feel and aversion from him, as well as possibly not doing this event again and not want to work with him
      6. Venture impacts ST: There might be some impact on the way people look at jack and the venture based on the actions and the fact that he has to redo the event because he got the number wrong. Huge planing impact and cost.
      7. Venture impacts LT: People will remember this event and it might help people forget about this event, but it might also make them remember it forever.
  • Jack waits for new gifts to come and gives them to the black hat kids first
      1. Solution pros: makes the black hat kids feel special/included
      2. Solution cons: what if not enough gifts come again and other kids don’t get a gift
      3. Saving face:
      4. Relationships impact ST:  new gifts = fun, and excitement in kids
      5. Relationships impact LT: other kids might be annoyed these kids got both hats and gifts
      6. Venture impacts ST: He will probs take a hit for not giving gifts, and screwing the poach. Lots of time and effort
      7. Venture impacts LT: Might fix social problem, in the end, may make it worse.
  • Jack wears a black hat every day (frequently) to make the other kids feel special
    1. Solution pros: the kids may feel more included, respected, or dignified since the adult is also wearing their hat, solves the issue with the staff because they all move on, simple, fast, easy
    2. Solution cons: it’s not as ceremonious as the other gifted kids; May also cause problems among the kids who have the hats and don’t have the hat
      1. Saving face:
      2. Relationships impact ST: saves face w kids who didn’t get gifts before, excites them
      3. Relationships impact LT: extreme tensions among kids who do and don’t have hats
      4. Venture impacts ST: tension from the staff thinking Jack initially overreacted may last but will hopefully fade
      5. Venture impacts LT: mends the relationships with all the children and quietly solves the issue with the staff as long as no one holds a grudge
  • Jack approaches the staff to try and save his own face by suggesting they change their perspectives on working with the children
      • Solution pros: Changes the staff mentality to help improve Jack’s experience for the rest of the time he will work there
      • Solution cons: Coming up with a solution that approaches the stern admins instead of the children.
      • Saving face:  Potential for failure means the potential for securing loss of social influence. He may lose dignity in the eyes of the staff. The conversation would be very straight-forward, and potentially change opinions overnight, leading to better relationship development overall.
          1. Relationships impact ST: tension with staff. Children are still mad.
          2. Relationships impact LT: Eased relationship with staff and Jack. Staff and children have a better relationship.
          3. Venture impacts ST: Less productivity and collaboration.
          4. Venture impacts LT: Increased levels of collaboration that would otherwise not be achievable.

Step 5: Additional Notes 

  1. Kenyan gift culture: Kenyan Gift Culture
    1. Guests invited to someone’s home may bring a small gift of appreciation.
    2. Common gifts to give are flowers and tea leaves.
    3. In rural areas of Kenya, coffee, sugar, flour, and maize are usually given. These gifts are presented in a woven bag (‘kiondo’ in Kikuyu). The host will return the bag at the end of the visit after placing gifts for their visitor inside.
    4. It is impolite to return a kiondo empty.
  2. American Gift Culture:  American Culture
    1. If you are invited to a wedding, baby showers, bar mitzvah, or other celebration, it is expected that you will bring a gift. Unless you know the host very well, the gift should be modest in value, about $20.
    2. For a wedding, the bride will have “registered” at one or two local department stores, indicating the items and styling she prefers. You can buy the couple a gift that isn’t listed, but most people buy something listed on the registry. If you buy an item listed on the registry, be sure to tell the store that you are doing this, so that the couple doesn’t receive duplicate gifts. For a baby shower, bring a gift appropriate for a newborn baby. For a bar mitzvah, bring a gift appropriate for a 13-year-old boy. Bar Mitzvah gifts tend to be more formal in nature. For example, a gold-plated Cross pen is quite common. Personalizing the pen by engraving the recipient’s full name will be appreciated.
    3. If you wish to give a gift when you leave to return to your home country, the best gift is something that is unique to your country. It does not need to be especially valuable or rare, just reminiscent of your home. Possibilities include a book about your country, an inexpensive handicraft or piece of art, or something else that reflects your culture. If the children collect coins and stamps, they would be very pleased with a set of your country’s coins or a selection of mint stamps from your country. Items that are common in your country but difficult to find in the USA are also good.

 

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