Call Center of the Future – C. Leahy

Industrial & Systems Engineering

Student Name(s): Conor Leahy

Course: ISE 254 – ISE Capstone

Faculty Member: Emory Zimmers

Project Details: Link here

Project description:
The objective of this project is to provide technical design support for the client company's goal of creating a "call center of the future" and integrate this with a new customer relationship management (CRM) software implementation.