In Toward a Theoretical Framework of Relational Maintenance in Computer-Mediated Communication, Adam Mason and Caleb Carr argues for the need for theoretical frameworks to study and better understand relational maintenance through computer-mediated communication (CMC).

Mason and Carr mention that relational maintenance is defined as “[keeping] a relationship in satisfactory condition.” This definition is explained as having heuristic values regarding the way one keeps up with interpersonal relationships. Along with understanding relational maintenance, the social penetration theory (SPT) is also one that needs to be understood. SPT allows for a “process-oriented theory of the development, management, and deterioration of social relationships that emphasize[s] the multilevel behavioral quality of social interactions,” and encourages viewing relationships as whole systems rather than separate elements. With that, it makes it an option in allowing for more studies into how CMC is affecting interpersonal relationships. Later on, in the research paper, they note they are able to argue that information spread through social media is able to facilitate relational maintenance through universal channels and market penetration, ease of communicative disclosure and receipt, lightweight feedback mechanisms, and finally the possibility for passive observation and ambient awareness of relational partners and algorithmic curation of relational activities. 

Although this was quite a confusing research paper for me to read, it was interesting to see just how much research goes into just how the way communication channels work and how communication between different interpersonal relationships works over media. As I have mentioned in previous discussions, it’s one of those things you live through every day but it’s never something you think about. As you can tell, there’s a lot of behind-the-scenes action as to how all of this works and it was fascinating to read.